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Our social media intelligent analytics, SELENA, aims to help organizations analyze conversations, respond to social signals, and turn social media data views into insights and potential actions.


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Social media intelligence generally has four processes. The first is to collect data from public social platforms, the second is to process the data with technologies such as natural language processing and machine learning. The third and most important step is to analyze the data using different analysis methods according to the insight needs. And finally, produce reports that are easy to read and reflect the need for business actions.

Related Use Cases

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