Analysis of Pharmaceutical Call Center Records
The analysis of call center log data presents opportunities for pharmaceutical companies to improve operations along several fronts.
WORLD LEADERS IN BIOMEDICAL
NATURAL LANGUAGE PROCESSING
TECHNOLOGY
Melax Tech empowers businesses, laboratories, and other life sciences organizations to use natural language processing (NLP) technology to unlock unstructured textual data. Clients use our AI-powered software to uncover insights, make decisions and research breakthroughs.
With a team whose expertise encompasses more than 20 years’ experience in developing clinical NLP technology, Melax Tech has ranked first in a dozen international NLP challenges. This award-winning software is used in computer-assisted medical coding, clinical decision support, surveillance, care quality, patient safety reporting, and client-defined projects.
TRUSTED BY
Melax Tech NLP Tools
Development & Customization
CLAMP
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Flagship clinical NLP development platform, allowing annotation, model training, rule specification
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Award-winning algorithms with STOA deep learning models trained on clinical corpora
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Highly Customizable via GUIs or flexible APIs
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Used by over 650 healthcare& life science organizations
Deployment & Integration
MERIC
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Cloud-based platform for quick deployment of NLP pipelines developed by CLAMP
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Dozens of high-performance biomedical NLP pipelines to chose
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Support major cloud platforms, including AWS, Azure, and Google Cloud Platform
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Serverless architecture to save cost and ease implementation
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Support both SaaS model and on-premises installation
Visualization & Application
VITAL
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Visualization of NLP outputs to support diverse applications such as real-world studies using EHRs
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NLP-assisted phenotyping to identify patient cohorts and study covariates
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Chart review function to ensure data quality
